Last Updated on December 28, 2016

Please contact Customer Service at (888) 491-5558.

Yes we do! You can find the downloadable template of each item on its own product page under the “Description” section.

Orders are normally shipped within 2 to 7 business days of receiving payment and received print proof has been approved unless otherwise stated (i.e., custom or special order products, etc.). Shipping times may be affected by volume and can take longer during peak seasons (Christmas, Easter, Thanksgiving). It is always best to place your order early. *Time estimates for Ground shipping are not guaranteed; they are simply estimates. If you would like a guaranteed delivery date, please upgrade your shipping method. Upgraded orders are shipped within 2 business days and exclude customized and special order products.

Orders for Custom Printed Products can not be cancelled after placement. Since it is a custom order, once printing is started there is no way to cancel or resell it to another customer. Please keep this in mind as you place your order.

To change your order, please contact Customer Service at (888) 491-5558.

Shipping methods include:

UPS Ground, 2nd Day, Next Day

Currently we are only shipping within the USA.

We cannot accept returns on custom printed products unless they have manufacturing defects. We recommend that you immediately check your order for defects when it arrives. We do not allow returns after 30 days from the receipt of your order. Please contact our Customer Service at (888) 491-5558 to for further assistance. We will strive to resolve the issue – your satisfaction is important to us.

Hardware warranty allows replacement of defective hardware only.

  • Physical damage to Product;
  • Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to purchaser/user transporting this Product);
  • Damage caused by non MVG Imaging Parts.
  • Consumable and Accessory Items, including but not limited to: Complimentary carrying bag/case, water bags, spot light, plastic end caps.
  • Problems arising from other than defects in materials or workmanship, including but not limited to: severe weather conditions, and rust  caused by moisture.
  • Other Items requiring periodic maintenance repair, refill or replacement with ordinary wear and tear,
  • Claims on customized graphics and parts reported after 48 hours of receipt of Product,
  • Claims on color fading, wrinkles on flags, or minor scratch or spots on the Products.
This warranty is VOID if this Product has been altered or modified in any way.